Frequently Asked Questions

VERIFY YOUR PUBLIC SAFETY AFFILIATION

Q: How do I verify that I am a Police Officer, Reserve Officer or Firefighter?

A: Visit thie SSL Secured and encrypted Affiliation Verification page HERE.  IMPORTANT: Make sure the info you enter into these fields is complete and accurate. Your order will not be processed until we have all of the correct information. Back In Service will not remind you to fill out the form or to do it accurately and will cancel orders if we are unable to verify affiliation withing 10 days. It's good practice to inform whomever your HR contact is that Back In Service will be contacting them.


I'M A BUSINESS AND I WANT TO ORDER

Q: Does Back In Service supply to businesses?

A: No. We do not. In keeping with our mission, we do not allow businesses to order from us or customers to order through a businesses. The order and payment must be in the customer's name.



MY DONATED ITEMS

Q: Where are the items I donated and why aren't they on your webiste?

A: There may be several correct answers to this question: 1) Your donation hasn't been inventoried, photographed, or inspected yet, 2) Your item(s) may have already been on the site and ordered so you may have missed it, or 3) The item(s) did not meet safety or quality standards and were donated to a local material recycler.



ALL ITEMS ARE $1 EACH

Q: Why are items now $1.00 instead of free?

A: Changes in how PayPal processes orders now requires Back In Service to have a minimum order of $1 per item.



ORDER TOTAL AMOUNT

Q: If I order 3 items, then how much will my order/donation total be?

A: Your order/donation total will be $13 for shipping plus $1 for each item you order. So, in this example, your order would be $16.00. Some items incur extra shipping charges due to weight. 



ORDER LIMIT

Q: How many items can I order at one time?

A: You may order 5 items at time with a maximum quantity of 1 per item. Because there are so many professionals in need, please only order the items you definelty need. Ordering items for resale or for personal use is not in line with our mission statement and a breach of trust of other professionals who have donated items. In order to preserve the integrity of our program, Back In Service reserves the right to cancel order that we suspect may be fraudulent, excessive or otherwise abusive. Back In Service also reserves the right to use additional methods, or request additional information to verifiy affiliation. Please don't attempt to deceive Back In Service. 

Q: You cancelled my order!

A: There are a few reasons why your order may have been cancelled. Back In Service utilizes many ways to verify affilation with an eligible field. If we detect inconsistancy in any information provided to us, we will cancel your order without explanation. Back In Service reserves the right to cancel any order for any reason.



ORDERING FOR OTHERS

Q: Can I order for others or just myself?

A: Each officer needs to order for themselves. Partly so Back In Service can verify their identiy, affilation, and position but also so we know who are supporters are. Simply refer them to BackInService.org and they can place their order!



VERIFICATIONS REQUIRED

Q: I ordered and donated but I haven't received my items. Where are they and what's taking them so long?

A: Once we have verified your affiliation with a police or fire department, your order goes out the following Wednesday, Thursday or Friday.  Shipping typically takes 2-3 days. The most common reasons for a delay are that you did not provide all of the information we need to verify your affiliation. Verify Affiliation here

OUR HISTORY

Q: How long has Back In Service been providing this service?
A: Since May 2014. View our story HERE.



OUR LOCATION

Q: Where is Back In Service located?
A: The new location for Back in Service is located in Linden, MI. There is no physical storefront or warehouse for our operation, yet we hope in the future we will be able to raise enough financial donations to move to an office space. We have various "Street Team" members across the United States.

SHIP WORLDWIDE

Q: Will you ship items worldwide?
A: While most of our requests are from officers in the U.S. we will ship worldwide as long as the shipping costs are covered by the requester. Contact us here about international shipping.



RESERVES, STUDENTS, SECURITY GUARDS, PRIVATE DETECTIVE REQUESTS

Q: I belong to one of the above groups, can I make a request for duty gear?
A: While we wish we could help everyone who requests gear, currently, Reserve Officers are the only members of the above groups who can make duty gear requests. With proper affiliation confirmation, Reserve Officers may order from items which we have more than one of in stock. All orders are governed by a five item maximum. In the future we hope to provide sudents with ordering ability, sponsorships or other assistance as our inventory increases. It is expected Reserve Officers will also work at helping us obtain more duty gear donations so that we can continue helping provide gear for officers in the future. Orders can be denied and refunded at any time for any reason.



DONATIONS

Q: I am making a request for duty gear, can I send you cash for a donation to cover shipping costs?
A: We prefer that all donations are made through PayPal or a check. You can make PayPal donations here. Please consider making this donation automatically on a monthly basis. To do this, click the DONATE link, then click "Make this recurring (monthly). You can cancel this automatic donation at any time. We sure do appreciate the donations!



ORDER TIME

Q: How long after I make a request for duty gear will I receive my gear?
A: Once your donation to cover shipping costs is received, and your affiliation with a police or fire department is verified by Back In Service, your order will be shipped typically within 2-3 business days. See similar question above.



TYPE OF GEAR ACCEPTED

Q: How do I know if you accept the duty gear that I want to donate?
A: Go to DONATE GEAR page and you'll see a list of items we accept and don't accept. Contact us if you have any questions..



I ONLY HAVE ONE ITEM TO DONATE

Q: Can I donate just one item?
A: Of course you can! We are grateful to receive anything you can donate!



I HAVE MANY ITEMS TO DONATE

Q: Can your postal carrier handle large boxes of items?
A: Yes. The Post Office will deliver any weight and quantity to Back In Service. We encourage departments to clear out their old gear and send it to us!



BE A BACK IN SERVICE AMBASSADOR

Q: How can I spread the word about Back In Service?
A: Share this website and our facebook page on your Facebook. Talk us up to your coworkers and buddies. Have a box party where you set a box out at roll call or a prominent location to be filled up with unwanted duty gear in good shape, then when it's full you mail it in to us. If you're excited about us, those you know will be too. Invite your contacts to join us on FB and encourage them to donate what they can. Use your imagination!



NON PROFIT STATUS

Q: Are you a Non Profit Charitable Organization?
A: Currently we are not but we hope to raise enough money to become a 501 c3. Please consider donating so we can reach this goal!


MONETARY DONATIONS

Q: What will you use my monetary donation for?
A: See our WISHLIST page - grant us a wish on our list! Operating expenses directly related to the Back In Service Mission Statement is what your donation will go toward. We are hoping to receive enough monetary donations to give us the ability to organize into a non-profit charitable organization. Donations will also be used for shipping expenses not covered by requesters, or purchasing items on behalf of requesters. Again, if it supports our Mission Statement, then your donation may be used for that purpose. You can make financial donations HERE.



BACK IN SERVICE STAFF

Q: How many people run Back In Service?
A: There is only myself that operates the website, social media, shipping, receiving, inventory, marketing, collecting, etc. Back In Service currently has 3 Back In Service Advocates that collaborate with myself regarding items such as outreach, collection, donations, etc. 


RELIABILITY AND SAFETY OF DONATED ITEMS

Q: How do I know the items I requested will be in duty ready condition when I receive them?
A: All items are lightly cleaned before shipping out to a customer. Help us shorten the time of receiving, inventorying and listing by cleaning your items prior to shipping to Back In Service. For safety and reliability information, please visit our Terms and Conditions page. We recommend a good washing of any clothes items prior to being used. Most of our uniform shirts have been previously used, so patch stitching may be visible but easily removed. We also recommend washing any garments once receiving them from Back In Service.



SHIPPING METHOD

Q: What shipping method does Back In Service use?
A: We use USPS Priority Flat Rate shipping. The shipping time is usually 2-3 days, and includes tracking. We ask for a minimum donation of at least $13.00 to help cover the cost of our most common shipping package size. This $13.00 is automatically added to your order when you check out.



BACK IN SERVICE EXPENSES

Q: What expenses does Back In Service have?
A: Our expenses are mostly internet, business, branding, shipping and storage related. Currently shipping expenses, storage, hosting, and ecommerce are our main expenses as well as establishing Back In Service as a Non Profit Organization and wishlist items.



RETURN POLICY

Q: What is Back In Service's return policy?
A: Because of the costs associated with providing this service, and the manpower involved, we are unable to process requests. If you receive an item you no longer need, feel free to donate it back to us.


Have a question? Send it to us here:

Thank you for your support.

Scott Conner
Director of Back In Service
Linden, MI.